Support
Contact us
Email hello@truerock.ai. We read every message. TrueRock is a small team, so you'll be talking to someone who knows the product rather than a queue.
What to include
If something isn't working, the following gets us to an answer fastest — and please don't send credentials, tokens or customer data:
- What you were doing, and what happened instead
- The date and rough time, so we can find it in our logs
- The tenant's primary domain, if the issue relates to a specific client
Revoking our access
You can revoke TrueRock's access to a Microsoft 365 tenant at any time, without contacting us: in the Microsoft Entra admin centre, open Enterprise applications, find the TrueRock application, and delete it. Revocation takes effect immediately. To also remove data we've already collected, use the delete link supplied with your assessment results — see the Privacy Policy for what we retain and for how long.
What we don't offer
The free assessment is provided as-is, without a service level agreement, and may be rate-limited (see the Terms of Service). Paid platform services are covered by a separate written agreement, which sets out the support commitments that apply.